Support
How can we help?
Most answers are below. For anything else, email us and tell us your device and app version.
Common questions
How do I restore Pro on a new device?
Open Account in Tidyroll and tap Restore purchases. Sign in to the store with the same Apple ID or Google account you bought Pro with.
How do I cancel my subscription?
Apple and Google handle subscriptions. Follow Apple's steps to cancel or Google Play's steps to cancel. Cancel at least 24 hours before your trial or period ends to avoid the next charge. Refunds also go through Apple or Google Play.
Where do deleted or compressed originals go?
On iPhone and iPad, to the Recently Deleted album in Photos, where you can recover them for 30 days. On Android, to Trash in your gallery app. Compressed copies are saved to your library next to your other photos.
Is anything uploaded?
No. Your photos and videos are analyzed on your device and never uploaded. See the privacy policy for the full details, including the basic diagnostics Google's ML Kit sends on Android.
Why does Tidyroll ask for full photo access?
To scan your whole library for large videos, similar photos and old screenshots. With limited access, Tidyroll only sees the photos you selected, so it can only clean those.
When do reminders arrive?
Saturday at 10:00 by default, never at night. A reminder is skipped when there's less than 500 MB to free. You can change or turn them off in the app.
Do I need an account?
No. There's no sign-up or sign-in. Pro is tied to your Apple ID or Google account.
Didn't find your answer? Email joe@gettidyroll.app.